Shipping Policy (Effective Date: January 7, 2025)
Introduction
At Elegciteino, we strive to provide fast and reliable shipping services to ensure your orders arrive safely and on time. This Shipping Policy explains our shipping options, timelines, fees, and related terms. By placing an order with Elegciteino, you agree to the terms outlined below.
Shipping Methods and Delivery Times
We offer a variety of shipping methods to suit your needs, including standard, expedited, and international shipping options. Delivery times depend on the destination and the shipping method selected.
- Standard Shipping: Estimated delivery time of 5–7 business days within the U.S.
- Expedited Shipping: Estimated delivery time of 2–3 business days within the U.S.
- International Shipping: Delivery times vary depending on the country, typically 7–21 business days. Please note that international shipping may be subject to customs delays.
Shipping Fees
Shipping fees are calculated based on the weight and destination of your order. You will be able to review the shipping cost during the checkout process before finalizing your purchase.
- Free Shipping: We offer free standard shipping for orders over a specified amount (check the website for details).
- International Shipping: International orders are subject to shipping fees based on the delivery country and order weight.
Order Processing
Once we receive your order, it will be processed and shipped within 1–2 business days, excluding weekends and holidays. Orders placed on weekends or holidays will be processed the following business day. Please note that shipping times may vary during peak seasons or due to other unforeseen circumstances.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can check the status of your order at any time by visiting our website or through the shipping carrier’s tracking page.
Shipping Restrictions
Currently, we offer shipping to most locations worldwide. However, there may be some countries or regions where we are unable to deliver. Please review the available shipping options during checkout for details on your specific location.
- P.O. Box Addresses: We do not ship to P.O. Box addresses for certain carriers. Please ensure you provide a valid residential or business address for delivery.
Customs, Duties, and Taxes
For international shipments, the customer is responsible for any customs duties, taxes, or additional fees imposed by the destination country. These charges are not included in the shipping fees and must be paid directly to the customs authority of the delivery country.
Shipping Delays
While we strive to meet delivery time estimates, shipping delays can occur due to various factors such as weather conditions, carrier issues, or customs processing. Elegciteino is not responsible for delays caused by these factors. If your order is delayed, please contact the shipping carrier directly for more information.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue and either provide a replacement or issue a refund, depending on the circumstances.
Returns and Exchanges
For information on how to return or exchange an item, please refer to our Refund and Returns Policy. Items returned due to shipping errors will not incur return shipping fees. If you wish to return an item that was shipped to you, please follow the instructions in our returns process.
Changes to Shipping Policy
Elegciteino reserves the right to modify or update this Shipping Policy at any time. All changes will be effective immediately upon posting to our website. We recommend checking this page periodically to stay informed of any updates.
Contact Us
For any questions regarding shipping or delivery, please contact us at:
Street: 421 Ventana Way, Windsor, Colorado (CO), 80550
Phone Number: (970) 686-2813
Email: info@elegciteino.com
Website: elegciteino.com