Sales Policy for Elegciteino – Effective Date: March 6, 2025

At Elegciteino, we are committed to providing high-quality tennis equipment and exceptional customer service. This Sales Policy outlines our terms regarding pricing, orders, payments, discounts, and shipping to ensure a seamless shopping experience for our customers.

1. Pricing & Product Availability

  • All prices displayed on Elegciteino are in USD and are subject to change without prior notice.
  • We strive to maintain accurate stock levels, but product availability may vary. In cases where an item is out of stock, we will notify the customer immediately and provide alternative options or a refund.

2. Order Processing & Payment

  • Orders are processed within 1-2 business days after payment confirmation.
  • We accept all major credit cards, PayPal, and other secure payment methods. Payments must be completed before order fulfillment.
  • Customers will receive an email confirmation with order details once the purchase is successfully placed.

3. Discount & Promotional Sales

  • Discounts and promotional offers are available for a limited time only and are subject to specific terms and conditions.
  • Promotional codes must be entered at checkout and cannot be applied retroactively.
  • Bulk order discounts are available for tennis clubs, academies, and coaches. Contact our sales team for special pricing.

4. Shipping & Delivery

  • We offer standard and express shipping options. Delivery times vary based on location and selected shipping method.
  • Free shipping is available on qualifying orders above a specified amount.
  • Customers will receive tracking information once the order has been shipped.

5. Cancellations & Order Modifications

  • Orders may be canceled or modified within 24 hours of purchase. Once the order is processed, changes cannot be made.
  • If an order has already been shipped, customers must follow our Return & Refund Policy for any changes.

📍 Store Address: 421 Ventana Way, Windsor, Colorado (CO), 80550
📞 Phone: (970) 686-2813
✉ Email: info@elegciteino.com
🌐 Website: Elegciteino