Refund and Returns Policy for Elegciteino – Effective Date: March 6, 2025

At Elegciteino, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth experience. Please read the details below regarding our return and refund process.

1. Eligibility for Returns

We accept returns on most products within 30 days of the purchase date. To be eligible for a return, the item must:

  • Be unused and in its original packaging.
  • Have no signs of wear and tear, damage, or customization.
  • Include all original tags, manuals, and accessories.

Certain items, such as gift cards, clearance items, and personalized products, are non-returnable unless defective or damaged upon arrival.

2. Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout. Please note:

  • Shipping fees are non-refundable.
  • If the return is due to an error on our part (wrong or defective item), we will cover the return shipping costs.

3. How to Initiate a Return

To start a return, follow these simple steps:

  1. Contact our customer support team at info@elegciteino.com or call (970) 686-2813.
  2. Provide your order number and a brief reason for the return.
  3. Our team will issue a Return Authorization Number (RAN) and provide instructions for shipping the item back.
  4. Once we receive and verify the product, your refund will be processed.

4. Exchanges

Need a different product? We offer exchanges for identical items in different sizes or models, subject to availability. If the item is unavailable, a refund will be issued instead.

5. Damaged or Defective Items

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund at no additional cost.

📍 Store Address: 421 Ventana Way, Windsor, Colorado (CO), 80550
📞 Phone: (970) 686-2813
✉ Email: info@elegciteino.com
🌐 Website: Elegciteino